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Bal’s Friday Thought…

Integrity…

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A Leader Leads by Example…

Last week I was in lovely Stockholm. At a Leadership Meeting.

At the meeting, we had our Chief Executive share a short presentation – well, in fact, he didn’t have any slides… he just spoke.

There were a few things he said, that really resonated with me, and some phrases he shared that I wrote down.

You could be thinking – Well Bal… Leaders are meant to say things and share things that should resonate and folk write down. That’s why they are leaders.

True. But I’ve seen leaders previously… to whom, i’d listen to. But wouldn’t have the urge to write anything down.

This then got me thinking. In general. About Leaders…. Leadership behaviours, Leadership traits, etc… How should a Leader be?

There’s lots of traits a leader should have… Let’s take Mr Steve Jobs. One of the most well known leaders of recent times… what were the components of his leadership?

That last one… Effective Communication! – That’s the key one in my opinion. One of the most important ones.

I appreciate leaders have a lot going on. Emails, calls, meetings, presentations, etc… then there’s the day job! But what is important is having the ability to communicate.

But it’s not just communicate, but effectively communicate.

For example, I’ve heard one of our leaders previously say….  “that people are important in an organisation“. Yes – agreed, they’re important. He then went on to say, “how we have to value them and treat them fairly. ” Agree. We should. goes without saying, right?… he then shared, “sometimes, you have to make decisions which impact people” – that is true, maybe moving people around the organisation, changing roles, reduced hours, etc… change can happen. “and it’s when looking and making these decisions, we have to ensure, people are treated fairly“.

It’s not always about telling a story, but being clear and concise on the message. Allowing the audience to take away the key take away’s without you having to say, here’s the key take away’s!

And a good leader does this by example.

If he’s treating people fairly, the people below him will treat their people fairly, and so on… If the leaders are doing what they are saying, then the element of trust can build.

You probably know how I like to link sports to business.

In sports, and i’ll focus on football… you have some great leaders. Either on or off the pitch.

On the pitch, they can be visible. With their behaviours. Their attitude. Their style. But most importantly, with their communication.

Don’t forget, communication can be both, verbal and non-verbal.

Actions speak louder than words.

So if you are a leader, or aspiring to be a leader… firstly, take note of the above components – embed them into your day to day activities and long term goals… (you might be wondering, Bal… how do I learn how to communicate… well… there’s courses… and these days, you could probably do what I do, and jump onto YouTube and watch some of Steve Jobs presentations… or watch a video of people sharing top tips on how to communicate) – but remember, it’s also about non-verbal as well. Secondly… watch the video below of Carlos Puyol. His leadership behaviours are a great example to follow…

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Monday Motivation

Monday Motivation

Today’s motivational quote comes from Alina, who for some reason… is always making me spend my money!

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Bal's Friday Thought

Bal’s Friday Thought…

Spend time on yourself. Make yourself bettter. Because it’s you… versus you.

 

 

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Why everyone needs a Mentor…

If you’ve read a little about me, you’ll know, I started my career at Kodak.

That’s right, Eastman Kodak, the giants of Photography…

Well, when I joined Kodak, I joined on the graduate scheme. I had a mentor, and at the time, she was ok. She gave me advice but I was fairly strong minded back then, that I listened but was insistent on doing what I had in my mind and wanted to do.

It was only when I joined a small team on the Harrow, UK site.. who were doing some lean activities. And it was within this team, I met my ‘real’ mentor.

Mark Chamberlain. He’d come from Toyota. Knew vast amounts about Lean. But the key thing was, he never taught me. He always took me with him to Gemba and various site walks. Showed me, asked me questions, but never told me the answers. I had to figure them out myself.

Yes he guided me, and taught me some of the lean principles… but it was the simple things that I learnt from him.

For example… we had a cupboard for our overalls. All the overalls were white. But they had our names on the inside. So… when you’d open the cupboard, you’d spend a minute or so, looking for your overall amongst all the others.

One day, I opened the cupboard, and there was a bright red sticker on one of the hangers. It was Mark’s. I thought, why’s he done that. Didn’t ask… just spent some time looking for my coat, found it and left.

Later that day, I was sat at my desk, and saw Mark go to the cupboard. he opened it, and immediately, got his coat and walked away.

It was at that moment, the penny dropped.

Visual controls. He opened the cupboard. Saw a red sticker. Immediately knew where his coat was, got it and went. No time wasted.

Genius.

I want to learn from this guy.

And so I did. During my time at Kodak, I kept on learning.

There were various instances, where we’d walk into a room which had boxes and some scales, and he’d ask me what I saw… and i’d tell him. He wouldn’t say anything. Which at times frustrated me. Then a few weeks later, we’d walk into that same room, and this time… I said, I see inventory… I see… and he paused me. Smiled. And we both walked away.

I’ve kept in touch with Mark. Often reach out for advice, not as often as i’d like… but I know he’s there.

And that’s my story about my mentor.

So, why do you need one?

Well… someone to guide you. Someone to show you. Someone to not give you the answers… but someone to ensure you will achieve the best you can.

Where do you find a mentor? Well… start by looking within your company, your organisation or network.

If there’s someone you look up to… ask them. You could be in the music industry, and look up to some musicians… ask them. What’s the worse that could happen? – they say no… then you either keep asking… or find someone else you look up to. Either way, if you can find someone to show you…. you’ll learn so much… and that’s only a good thing in your journey.

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Is this the Start of the End of the High Street?

We’ve seen Toys’R’Us announce they’re closing stores.

We’ve seen it with Maplins… they’re also closing shop.

I’ll be honest – I’m surprised Maplins kept on going so long with their physical stores. Most of the ‘tech’ items you can buy in there… you can probably buy at a lower cost, online.

I remember, a few months ago – I went in there. Can’t remember what it was that I wanted, but the staff were really helpful, and they said – we’ve not got it in store, but it’s available online.

I left, went to my computer – had a look – and he was right, there it was online. But then, I thought, how much is it with Amazon (other online retailers are available). And you probably guessed it – yes, it was a little cheaper with Amazon, and being a Prime customer, I also had the option of free next day delivery.

Yesterday, in the news – it was announced that shares in Carpet Right and Mothercare fell – concerns that they’ll follow the same path as those mentioned above.

Mothercare is in the midst of a store closure programme. Their shares fell 12%. 140 down to 80 stores they have proposed… now that’s a lot of store closures.

Then there’s Carpet Right. They have 409 stores across the UK – and have been struggling and under-performing.

So the question is… Is this the Start to the End of the High Street?

Well… it’s all about change. As Darwin said, it’s not the strongest that survive.. but those who are most adaptable to change. Now admittedly, he was talking about species… but you can apply the same thinking to businesses.

Have any of the above evolved over time? Have they introduced or used, new technology to help their customers?

I feel, there’ll always be a need for a physical presence of a store – depending on what they’re selling – and a great example of this is Amazon and their new physical store they are trialing out.

It’s a shame to see these great big stores close. But if you can buy it easier, cheaper and with less hassle… elsewhere (be it online or in other stores) then why not?

All businesses should be thinking – what do I need to do, to ‘future-proof’ myself?

What technology can we use to make the life of our customers easier? – Look at Ikea and how they’ve evolved… now using Augmented Reality… or should I say, are offering within an app, Augmented Reality, so you can see what furniture looks like, in your home…

What is the overall process our customers have to go through – that we can understand better, and help them to make their decisions quicker and ensure we offer everything to them…. because it’s all about the customer.

High street shops & companies must adapt.

Otherwise – this is the start, of the end… of the High Street.

 

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Monday Motivation

Monday Motivation…

Recently, I tweeted – I may hold a workshop, around idea generation… creating ideas… collaboration… and how you can succeed on those ideas.

The key thing here is… imagination.

 

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Bal’s Friday Thought…

Emotions and Intelligence

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Monday Motivation

Monday Motivation…

A lot of the times, I hear a lot of excuses – and 99% of the time, those excuses are limits. Limits that have been placed upon us. And it us up to us, to understand those limits. As you are your only limit.

Anything is Possible.

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Bal's Friday Thought

Bal’s Friday Thought…

Sometimes, we must simply enjoy…