I promise I won’t do this that often. Moan on a Monday.
But this one, I really do have to moan about!
So recently, I thought I’d sign up for one of these insurance packs from the bank. You know the ones, where they offer you travel insurance and road side assistance all in one package. It’s like £14 per month. So I did my maths, and it works out cheaper than me having my AA (which is around £150/year) and then my family travel insurance (which is around £180/year).
So, I enroll via the bank app. But then I pause half way through the process. It asks me about additional medical needs and sends me somewhere else, where I complete that and have to pay an additional £30. That’s fine, still working out cheaper.
Pay that. And then, I thought that’s it. Process done. All complete. I have a letter come through saying I’ve paid my additional £30 and I’m insured to travel!
Woohoo!
But….
I actually wasn’t.
You see, in the process, this was another step, parallel step, that needed to be completed and I wasn’t brought back to complete the registration.
So on Friday, I rang them. Now, let me tell you – that’s not easy. Because, I spoke to 4 people. Pushed from pillar to post. One lady asking me to restart! (I did laugh, because I know in IT… we tell people with their laptops to turn it off and then on!)
Finally, got through to someone at the insurance company (not the bank), they said, you’ve paid but not completed the process. So she kindly refund my £30 and said do it all over again and make sure you do this, that and that, and wait for the green tick.
Why wasn’t I provided with this information at the start?!!
Over an hour wasted for something that should’ve been 5 minutes.
I thought in this day and age, we’d have slicker processes, identified areas where failures could occur and addressed them. Even speaking to people – help me, don’t pass me around!
And yes. It did cross my mind to put it all into chat GPT and ask it to figure out what’s happened and what I need to do.
Maybe, this could be my first and last Monday Moan… Chat GPT/AI to the rescue next time!
