Let’s be honest Bal, this isn’t really new is it? I’ve heard it before – and probably seen it on social media.
Yes, you’re right. We’ve seen robots being trialled in restaurants where they’re delivering food.
And following on from my post earlier this week – about having a lean process – and the missing piece is the robots delivering the food…. well, you would need some human intervention to ensure the customers are okay… and if there’s any problems or complaints, there’s a human on hand to deal with the situation.
Well, let’s be honest… depending on type of restaurant – you might want to talk to people! You might want to go out to a restaurant purely because of the people that work there and those that serve you! It all depends on the type of restaurant – if you want it quick, then you may not want the whole human interaction.
But this blog post isn’t about having an end to end process with no human intervention.
This blog post is about a story I came across – where it’s using folk who have limited use of their body, to command and instruct robots!
Dawn, is a cafe in Tokyo, Japan. The robots are developed by Ory, a startup that specializes in robotics for disabled people, the OriHime-D is a 120 cm (4-foot) tall robot that can be operated remotely from a paralyzed person’s home.
Even if the operator only has control of their eyes, they can command OriHime-D to move, look around, speak with people, and handle objects.
A true and inspirational marriage of technology and humanity!
Yes – it’s all about technology.
Yes – it’s all about a lean process.
However… when you inject some humanity, it all becomes emotional – and more importantly… helps to involve those, who would otherwise, would not be involved.
Don’t forget… It’s all about Process, Purpose….. and, People!
Here’s a video showing how it works… (apologies, it’s in Japanese – but just by watching it… you’ll understand!)