Having ups and downs? – it only means one thing…
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Bal’s Friday Thought…
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Smart Dining Table
I was on a call the other day… with Bruno. We were talking, and I informed him, I’m recieving a new fridge soon – to which he replied, he’s getting a new dining table.
For some reason – my immediate question to him was – Is it Smart?
Now, firstly – does everything have to be Smart? – I think so!!
We’re in a connected world. And therefore, appliances and items around us – if they’re smart, help with the connectivity.
Habits are changing…
We are more on our devices. We are more involved and collaborative.
So how can a Dining Table, be Smart… Bal?!
Well… you’ve got your traditional table…..
You can get some in a funky design…
You can get some Clever/Smart ones… (by the way, when I asked about Smart – I was referring to Technology)…
With AR and VR… Mixed Reality… we can have sensors and projectors, tell us what to do and when….. especially, when it comes to cooking…
And let’s be honest – this is a great helping hand.
But I was thinking Smart in the sense – does the table have wireless chargers built in?
Does the table allow connectivity – in the form of sensors, detecting food is on the table, or have built in warmers – that keep the food/plate warm.
Yes you can get interactive ones… but personally, can’t see Bruno with one of these in his dining room…
So… thinking of getting something new? – See how Smart it is!
Even a dining table could be Smart!
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My 3rd Podcast!
Who’d have thought it – I’d keep going and get to my 3rd Podcast!
Things have slightly changed… in the way, I’ve now got a Co-Presenter! – That’s right… Kat, who’s a bit of a Tech Geek…. joins me on this episode.
Feel free to comment back to this post with comments and suggestions… and most importantly, if Kat should stay at co-Presenter!
It’s available on all your favourite podcast platorms – for example, go to Apple Podcast app, and search for ‘Think Lean Get Digital’ and you’ll see it pop up! – but to save you time, here’s the link…
In fact, go to all your favourite platforms… search for ‘Think Lean Get Digital’…. and enjoy!!! Yep – it’s even on Spotify, (all my episodes!)
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Poor Customer Service…
So, if you follow me on twitter… you’ll have noticed, that a company has ‘fobbed’ me off recently.
Have to admit, extremely disappointed with the whole experience of their so called, ‘customer service’.
Bal, who are they?
Yep – the ones who sell GAMEs.
Bal, what happened?
Basically… we went in there for some advice. Cut the long story short… we were mis-sold an item. It was an activation code for a games console.
When I rang their customer service, and emailed them – they’ve just ‘fobbed’ me off. Nothing they can do. We can’t exchange. Nothing we can offer. The usual…
What disappoints me the most is, they didn’t even try to make it up to me.
They didn’t even ask me for the details… They didn’t even try. That’s the worse thing about it. Not. Even. Trying.
Well.. guess what, they’ve lost a customer.
Not one customer. Several customers. My family. My friends. My blog readers. And.. many more.
It did make me think about the Enterprise advert… remember this?
How should customer service be?
That’s right- the power of customer service should be turning that frown, upside down!
Make the customer happy. They parted with hard earned money… and if they’re not happy… do what you can to keep them on side.
Have them on side – they’ll part with more money.
Don’t… and guess what, you’ll lose them.
Can I be the first customer they’ve done this to? – Probably not.
So let’s look at their share price…
Well…. look at that. Like most high street stores – share price has drastically dropped from January 2015 to July 2017… then just slowly decreased to date… (today it’s at 25).
I reckon… their poor customer service must play a part in their decline. Obviously there’s other factors… but poor customer service = less customers. Simple.
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Bal’s Friday Thought…
Many times… we’ll look to the past. Look to why things didn’t work out. Why didn’t it work out. How didn’t it happen. Why did things change…
But the problem is… why consume energy and time looking back? – because that’s the time you take your eyes of the road in front of you.
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Fitness and Airpods
Rumors are… there’s some new Airpods coming very soon!
I know – some folk will be thinking – why the excitement? What’s new about them? What else could you do with them?
Well.. for starters, we know that Apple are serious about fitness.
We’ve seen this in the iWatch. We’ve seen this in all the latest Apple gadgets. And we’ll see it in the new Airpods! That’s right – they’ll have a wellness sensor which adds to the whole Apple Fitness Ecosystem.
There’s also wireless charging, Siri functionality and a few other tweaks – mainly to the speakers to make the sound, sound better.
We are becoming more ‘wireless’. We are becoming more ‘fitness’ and health aware. With new devices, they encourage us to focus on the right things in life. Our health.
In the future – we’ll see more and more devices monitoring our health – and I don’t just mean our steps, which yes – are important but there’s more to us.
There’s reports of glucose levels… which would be awesome for diabetic folk. There’s reports of other readings that could be taken that could help folk with other conditions that need monitoring.
And how much will they be? – indeed… they won’t be cheap!
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Bal’s Friday Thought…
Who do you think you are?
No, seriously… when you look in the mirror – what do you see?
Whatever you see… Whatever you notice… That’s exactly how and what you can be….
I’m a father. And the other day, I was asked by the BBC about parenting – how I differ from my father… and from my perspective with a ‘technology’ lens made me think about it.
I would say – I am different. Same values, enhanced parenting.
Why, do you say that Bal?
Well… firstly, we have Social Media. Good and bad – however, I’ll take the positives and one of them is that, there’s some excellent advice for parents.
Yes – there’s a lot of content out there – but you can join various parenting groups… I’m sure other friends out there have similar challenges as you – and you can learn from each other. It’s easier. It’s quicker.
There’s also the messaging platforms. Take Whatsapp for example. I’m part of a few ‘dad’ groups. One of them is excellent – great advice, some funny jokes – but overall… we’re in the same boat. There’s a fitness guy, sharing great advice to get rid of the ‘dad belly’, there’s a ‘history’ dad, that shares some great insights and history to what’s happened previously… so you get the picture… various dad’s, lots of different professions – sharing lots of great insights and advice.
Back to the question… we’re busy these days. Travelling. Meetings. People… and often can be difficult to be with your children in the evening. Technology has helped again. Skype and FaceTime. Talking to the kids in the evening face to face for the time your away can be so valuable to the children.
So my values are just like my dad. But technology has helped me carry them on in this modern day we live in.
Obviously… technology helps everyone. Every father (and mother!). Even if you differ from your father – I’m hoping you’re using technology to be a better father to your children. To be able to listen to them. To talk to them. To teach them. To advise them. The educate them. To empower them to make wise decisions. To let them be…. anything they want. As long as they are happy.
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How old do you feel?
Okay, how old are you?
Well Bal – I’m not going to tell you… but I feel 21!
It’s not fair me asking how old you are. But great to hear you feel 21!
The folk that read this blog – are a great age range! No, honestly, there’s some young folk… and there’s some old folk. And some of the old folk struggle with modern day technology… we’ve seen the video’s, we’ve seen with our own eyes probably…
And let’s be honest – technology has advanced so much in recent years, it can be difficult to keep up on occasions.
But ever thought, how a 17 year old would react to an old device?
It’s funnier than you think! – that’s right… watch this video where two youngster are asked to use an old phone and dial a number… (Finally a chance for the senior folk to laugh at the youngster’s!)
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Bal’s Friday Thought…
What desires do you have? What makes you smile?
It’s difficult to often follow our passion… But whatever sets your soul on fire… you should pursue in some form or shape…. at least in some capacity.
Bal’s Kitchen coming sooner than you think….
