Tag: technology

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Shopping

Oh Crumbs!

Recently, you might have noticed, a few of our nations favourite retailers have had ‘tech’ problems and had to shut!

McDonalds, Tesco and Sainsburys all had card payment outages…and then this week gone, on Tuesday, Greggs had to shut!

We have moved to a cashless society… and to be honest, that’s ok. However, we need the systems that support this to ensure they’re reliable, secure and most importantly… available for us to purchase our steak bakes from Greggs!

In 2022, card payments made up 90% of retail spending and racked up £1.3 billion in vendor processing fees, according to the British Retail Consortium.

Adam Pilton, a cyber security consultant at CyberSmart, said the IT outages “should act as a reminder to us in our personal lives and within our business lives of the dependence we place upon technology”.

There is no evidence the technical problems in recent days were caused by cyber attacks – McDonald’s said its global outage was caused by a “third-party provider”.

“One of the key takeaways will be to review the robust back-up systems these retailers have got in place,” said Jenni Matthews, head of marketing and insights at MRI Software.

She added that many people no longer use cash and rely on contactless payments for day-to-day shopping.

“We’re in a day and age where we rely on technology so heavily,” she said.

Whilst all this was going on – I was on my way to the dentist the morning that Greggs was shut… and I thought this needs a tweet…

…and off course, the BBC picked up in my tweet –

https://www.bbc.co.uk/news/business-68614636

But it wasn’t long before Greggs tweeted…

It’s reminder, how much we use technology… that we should always ensure that a) we’re using it correctly and securely, b) checking that sites and payment methods are secure and finally c) that you do some due diligence on what you’re using and where – for example, do you have old credit cards stored with some retailers, or have you checked your passwords recently and updated them? (Google passwords offer a service where they advice you that a particular password of yours might have been involved in a leak, or used too many times across different platforms, etc…).

So whilst we can all get our sausage rolls again… yes, for the vegans out there, they too are again available…. stay secure.

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Dream Big

Lessons from Ancient Rome – Part 1

Recently, I just completed a certificate program at the Cornell University. The course itself, was called – ‘Lessons from Ancient Rome’. And I’ll be honest, it as fantastic!

There were so many takeaways… my top one, which I’d like to share today was about, knowing when to step down.

Julius Ceasar. Legend. Not only was a salad named after him but a month too! Crazy!

(The salad was a joke – I’ll explain in Part 2 why I made that joke).

So, this guy, in essence ruled for a long time. The problem was, he was great to start with but then… he became so embroiled in his own deamour that he lost the confidence in the people around him. And that ultimately led to his downfall.

Now.. why was this my favourite part? Because over this module, it was explained to me… to know when is the right time to take a step back. When to stop and when to know that it’s time for someone else to take over.

I see it everyday. I see it at my local Gurdwara (Sikh Temple) where some of the older folk are holding onto particular positions on the committee for dear life! (though they don’t have long to live themselves!!)

I see it in politics. I see it at work. I see it everywhere. So I thought to myself, why don’t people let go?

Because of Power.

Power is such a strong element – that when you have it, you don’t want to let go.

Remember the time, you were having your favourite meal – and towards the end, you’d enjoyed it so much but you thought, I could do that all over again, or I could eat more of the same. And if it was offered to you, you probably would continue to eat though it’s bad for your health and you’re just going to get fatter and be so indulgent that you’ll ignore signs from your body to stop.

It’s the same when you’re in a position of power.

Now, not everyone is like this. There are many people who will step away. Many people who know the time is up.

I know most of the folk who read this in the US may not be that overly familiar with the game Snooker.

There’s a chap, Ronnie O’Sullivan, he’s been world champ for a long time.. and for fun, he continues to play in all competitions. He made a very funny remark the other day which made me laugh… but also got me thinking…

This for me – sums it all up. Ronnie is the best. In the World. And he’s open for someone to come and win against him. He’s shared his ailments. Yet he continues, because no one can do better.

This is the same principle, for those in positions of power. Let others have a go and see if they’re better than you. If they can perform as good as you. If their ideas are better than yours. In sports – it can be slightly different to politics – but the principle of knowing when to give up is the same. In snooker, there were many great players who started to get beat and knew time was up.

But in positions of power – when you have it, you fear of getting beat. It’s the fear you need to let go off.

Awesome module this was… about leadership, and knowing when the right time is to leave, quit or move on. So many great examples of people who haven’t… and those who did. Sharing this so that you make the right decisions knowing when to step aside or move on for the betterment of the organisation.

Or if you’re like Ronnie… just carry on until someone can beat you!

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Uncategorized

Start of the End for the Post Office

Following on from the lasat blog post aboutt the Post Office. There’s two parts I wanted to look at… one being, is it really what we need moving forward and secondly, the human cost element.

Today, I’ll focus on the tech side of things.

Bal, what do you mean the tech side of things? – we know it was Horizons.

Yes… we know that the system was at fault. I won’t necessarily go into what could’ve happened and what could’ve been done. But let’s look to the future in the sense, do we still need the Post Office?

The Post Office has seen a downward trend for a while. People not posting letters (rather more folks are emailing), other parcel companies doing a slightly better job and most of all… what is it that we really need from the post office?

Yes, some of the older folks will post christmas & birthday cards to loved ones.

Yes, some folks need the post office to send off letters such as passport renewals etc.. under ‘recorded delivery’.

Yes, some folk need the post office to pick up some stationary, envelopes, etc…

But… looking at the next generation and some of the younger folk – do they send cards or is it all e-cards these days? – but moreso, meeting up. They’d rather go to the person, spend some time with them then return – plenty of statistics show since covid, people want to spend time with loved ones.

To be fair, the gov.uk site is good and clear. Easy to renew your passport online – along with other official documents.

Let’s be honest… when was the last time you bought an envelope or some stationary from a shop? (If I was to guess, it’s probably Amazon!)

So then the question remains… do we actually need the post office?

The Royal Mail will come to your house to pick up any letters (or parcels) you need posting.

Then let’s look at the post office employees… there’s been a downward trend since 2014

Let’s combine everything together…

  1. Decrease (significantly) in the number of employees – some of which were most probably due to the Horizons scandal
  2. Increase in services that the post office offer which are now available directly to your home
  3. Technology has highlighted the fact that most processes (passport renewals etc..) can be easily done on-line

So the question is, do we really need the post office?

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Bal's Friday Thought

Bal’s Friday Thought…

Recently I’ve been watching Mr Bates Vs The Post Office.

This isn’t my normal Friday Thought.

I saw the panorama documentary on BBc1 many years ago – 2015 I think it was. When watching it then, I thought to myself – wow. They haven’t really got to grips with the technology that’s been rolled out. Hope something is done.

It’s the hope that kills us.

January 2024, and there’s an ITV drama about the whole Post Office scandal. And there’s two things I’d like to explore –

  1. Why has it taken a TV drama serialised on true events to wake the nation up to a disgraced organisation and the events that took place?
  2. Why did the technology not be stopped?
Mr Bates Vs The Post Office is available to watch on ITV1

Let’s look at the first one – the TV programme.

We know, that you can read something – but our attention spans are not what they used to be. You can see something, like pictures, videos, documentaries, etc… and alot of it you’ll notice, appreciate and get to know.

It’s when it’s brought to a ‘real-life’ drama, that it sinks in. When you see emotions on the people – that’s when it hits.

Emotions you can’t really get through text.

Emotions you can’t really get through a documentary.

Emotions you can get whilst watching a drama based on true events.

And it’s when these emotions hit us, then there’s outrage. And it’s the outrage that is currently occuring. It shouldn’t have taken a TV drama…

Secondly, there was so much money invested in the computer system – hence they didn’t stop. But… that to oneside, the human element is what took over. Greed.

It’s unbelievable that an organisation such as the Post Office could carry out such behaviours. No one thought to look at the trends, the data and moreso, the people that have served their communities. Instead, each one was told… it’s just you. When it clearly wasn’t.

Everything comes from the top. The behaviours, the attitudes and the way people act. So many homes and families were destroyed.

Not to discuss now, but will be on a future blog… is the Post Office fit to continue?

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Bal's Friday Thought

Bal’s Friday Thought…

There’s a lot going on around the world. This Friday thought is not tech related – but moreso about our human nature. We should be more considerate to those around us and those who are being effected by the events that are taking place in a number of areas around the world.

And then there’s people locally to us, who may be going through struggles that may not be as evident to us.

We just need to be kind to others.

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Uncategorized

Time to switch off?

Who’d have thought. As a technology advocate, I’d be suggesting you switch your tech off for a while?

Well… I am.

Bal… are you going crazy?

No, not in the slightest. I am noticing that we are ever so becoming more and more dependent on technology – and yes, we’re surrounded by it. But I’ve written/blogged about it before. We should always take a break from it. And there’s some method behind the madness (of what I’m suggesting!)

Firstly, when you take a break from the tech – you’ll appreciate it more when you come back to it.

Secondly, when you take a break from tech – and when you come back, you can be more focussed on what you need that tech to do or what you want from it. Make it work for you.

Thirdly, when you take a break from tech – you’ll notice other things. What I mean about this is – you won’t be scrolling and seeing a device – when you look up you may notice something different, something unique, something that then gives you an idea! (you may need to return to tech to then progress – but take that break).

We now have smart cars, smart homes, smart tv’s, smart watches, smart… well, everything is becoming smart! And that’s with the advancement of technology. Which is great. Because it’s meant to be quicker and easier to do things. That’s what smart means, right? – the smarter something is, the quicker or easier it is to do something.

But I’ve noticed that whilst there’s alot of talk about AI (Artificial Technology) – we’re very reliant on technology to do the basics for us or become, dare I say it… lazy (er).

I’m sat at my macbook writing this blog. I’ve not written for a long time. Yesterday, I met a friend of mine – Craig. We had a coffee. No device in sight. For an hour. It was great. We had lots of ideas and things we want to do. The great thing then was, we picked up our phones, made notes. Productivity. On your mobile phone, you can see what you have used your phone for… productivity, social media, etc… Have a look at the data – and what it’s telling you.

Data-led decisions can then enable you to be more productive.

Data-led decisions can then help you be more adventurous.

So, maybe it is time to switch off for a while – take a break and look out the window for inspiration.

Categories
Week in Review

Sunday (Tech) Summary

I thought this morning – there’s alot going on in the world of Technology and I haven’t had the opportunity for a while to share with you all what’s going on, how it’s all going… and most importantly, which bit of tech that really matters to you! So here we go…

First up, the new iPhone 15

Now, there’s been alot of hype over the iPhone 15 but in all honesty, I’m not seeing the huge leap that I was expecting.

Yes, it’s got a quicker processor.

Yes, the camera technology has improved.

Yes, the operating has some new cool features.

Yes, the charging port has changed to USB C.

Yes, it’s the new iPhone with an improved dynamic island user interface.

But should you upgrade?

Well, depends what you have now. The camera tech, to be fair has improved considerably. So if you’re rocking an 11 or 12, then yes! I would say definitely upgrade. If you’ve got a 13 or 14… depends if you need the speed (new processor makes it faster than before) and images (if you want a much better camera) then yes, upgrade. If you’re on the fence on these items… then you could wait or think about what other tech you could get.

Next up, what if you’ve got a Samsung?

The new Samsung Galaxy S23 has been accidently leaked in an image.

The leak comes from an image posted on the Galaxy Buds FE page found on Samsung Argentina’s website. Eagled-eyed Samsung watchers have spotted the date of Wednesday, October 4th in the notifications bar of the Tab S9 FE

Unfortunately, I don’t know much more at this time… but will share more as and when there’s more information shared. But for the Samsungers amongst us, this would be interesting for sure…

And finally, (not phone related)… AI Alexa!

Amazon has announced plans to incorporate Generative AI into its Alexa digital assistant.

Alexa is arguably the most popular virtual assistant. Still, like Siri, it uses natural language processing (NLP), a branch of AI that helps systems understand and naturally respond to human speech. However, these assistants are limited and trained to respond to patterns with pre-determined scripts or replies that need to be processed. That is, until now.

Currently, Alexa can recite a bedtime story for your kids. With the addition of Gen AI, Alexa would be able to produce unique stories each time, complete with your kids’ names for the characters and genres.

Essentially, generative AI would make Alexa smarter. This also means that Alexa would be able to answer open-ended questions without resorting to an internet search or an “Alexa answers contributor”.

Personally, I think that’s quite awesome – but also scary on the other hand because what you feed into GenAI helps it build it’s knowledge so becareful with any sensitive information you may be talking about!

So that’s a wrap folks! A quick Sunday (Tech) Summary of a few tech bits from the past week or so.

I’ll share some more in a few weeks… And like always, if you have any questions, you can always reach out to me on my socials or via this blog!

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Uncategorized

Holiday Monday

Well, it sure has been a while! – I know… apologies. It’s just, it’s been super busy recently and I haven’t been able to dedicate the time I’d like to my blog. I’ve made a promise to myself (after a few people asked me why I’m not blogging anymore) that I will blog more.

Bal, where have you been and what you been doing?

Well… I was over in Nashville, USA for a week for the first week of May, then I was at the Gartner conference (in London) for a few days. And I’m not sure if this is a reason or not, but my Nottingham Forest needed a huge win against the table topping (until Man City took over), Arsenal… and Forest being Forest, beat them – which meant they’re in the English Premiership for another season!

So now I’ve a little more relaxed, I’ll be on BBC Radio Nottingham next Sunday (June 4th) at around 6.30pm (but look out on my socials for the exact time) to talk about Tech! – that’s right, back to my, every two months’, BBC Radio interview where I’m asked what’s the latest and what’s happening.

Whilst there’s so much going on… honestly, everything from AI (ChatGPT) – if you’ve not heard about that, I’ll blog about it very soon! to all things robots and how the world is going to be taken over by bots!

However, what’s even more important than all that is what Mr Musk is up to…

Elon Musk’s brain-chip firm says it has received approval from the US Food and Drugs Administration (FDA) to conduct its first tests on humans.

The Neuralink implant company wants to help restore vision and mobility to people by linking brains to computers.

It says it does not have immediate plans to start recruiting participants. Mr Musk’s previous ambitions to begin tests came to nothing.

So what is Neuralink, Bal?

Neuralink hopes to use its microchips to treat conditions such as paralysis and blindness, and to help certain disabled people use computers and mobile technology.

The chips – which have been tested in monkeys – are designed to interpret signals produced in the brain and relay information to devices via Bluetooth. Experts have cautioned that Neuralink’s brain implants will require extensive testing to overcome technical and ethical challenges if they are to become widely available.

So whilst the reasons makes sense… the question is, what also will these chips do and once we all have them in our brain!

Now its website promises that “safety, accessibility and reliability” are all priorities during its engineering process. Its initial aim was to start planting chips in human brains in 2020, in order to honour a pledge made the year before. It later vowed to get started in 2022 – so safe to say there’s been delays, but it’s definitely coming!

So I’ll wrap it up today with the question… would you have a microchip in your brain?

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Uncategorized

2023 Technology Trends

Happy New Year!

So… what’s big for 2023?

Well… technically, there’s nothing ‘big’ for 2023 – but alot of progress and enhancements of what is already out there.

I thought I’d share my Top Five Big Things for 2023!

  1. Artifical Intelligence (AI) Everywhere
    • Spoken about AI before but in 2023, it’s going to take a major leap. Why is that? – because it will become real in organizations. No-code AI, with its easy drag-and-drop interfaces, will enable any business to leverage its power to create more intelligent products and services.
    • AI will also augment nearly every job in every business process across industries. More retailers will use AI to manage and automate the complex inventory management processes that happen behind the scenes, so convenience trends like buy-online-pickup-at-curbside (BOPAC), buy-online-pickup-in-store (BOPIS), and buy-online-return-in-store (BORIS), will become standard.
    • AI will also be the engine behind the newest autonomous delivery initiatives that retailers are piloting and rolling out, and more and more retail workers will need to get used to working alongside machines to do their jobs.
  2. Digital and Physical Worlds coming closer
    • We’re already seeing an emerging bridge between the digital and physical worlds, and this trend will continue in 2023. There are two components of this merger: digital twin technology and 3D printing.
    • Digital twins are virtual simulations of real-world processes, operations, or products that can be used to test new ideas in a safe digital environment. Designers and engineers are using digital twins to recreate physical objects inside virtual worlds, so they can test under every conceivable condition without the high costs of real-life experiments. In 2023, we’ll see even more digital twins, from factories to machinery to cars to precision healthcare.
    • After testing in the virtual world, engineers can tweak and edit components, then create them in the real world using 3D printing technology.
    • For example, Formula 1 teams currently collect data transmitted from sensors during races, as well as race track temperatures and weather conditions, to see how cars change during races. Then they stream the data from the sensors to digital twins of the engines and car components and run scenarios to make design changes on the fly. The teams then 3D print car parts based on the results of their testing.
  3. Green Technology
    • One of the biggest challenges the world is facing right now is putting the brakes on our carbon emissions so we can tackle the climate crisis.
    • In 2023, look for continued progress around green hydrogen, a new clean-burning source of energy that produces close to zero greenhouse gas emissions. Shell and RWE, two major European energy companies, are creating the first major green pipeline from wind plants in the North Sea.
  4. Robots more Human-like
    • In 2023, robots will become even more like humans — in appearance and capability. These types of robots will be used in the real world as event greeters, bartenders, concierges, and companions for older adults. They’ll also perform complex tasks in warehouses and factories as they work alongside humans in manufacturing and logistics.
    • One company is working hard to create a human-like robot that will work in our homes. At Tesla AI Day in September 2022, Elon Musk revealed two Optimus humanoid robot prototypes, and said the company would be ready to take orders within the next 3 to 5 years. The robot can perform simple tasks like lifting items and watering plants — so perhaps soon we’ll be able to have “robot butlers” that help around in the house.
  5. Sustainable Technology
    • Finally, we’ll see a push toward more sustainable technology in 2023. Many (if not most) of us are addicted to technology like our smartphones, tablets, and computers — but where are the components coming from to manufacture our favorite gadgets? People will be thinking more about where rare earth components for things like computer chips originate and how we’re consuming them.
    • And moreso, where can we use/upgrade/renew technology to further it’s life. Even the Head of Sustainability at BMW said we should look at using older cars – and have a mechanism in place to update and renew parts quickly and cost effectively.

So there you go – my Top Five.

Any things you’re thinking that in 2023 will hit us from a Technology perspective?

Off course… I left out some obvious items, such as what Elon is doing over at Twitter and a few other items because they’re more specific and all depends how much some of these billionaires throw at their projects.

For me – Point 5, sustainability is key. That’s the most important one. And in one of my up and coming blogs – I’ll talk about repair cafe’s that are popping up, and ways to be more concious about the environment when it comes to tech.

Categories
Old Tech

What you have Vs What you (actually) use

I’m sat at my dining table this Sunday morning. It’s been a while since I’ve written a blog post, and after a busy summer… and after a few busy weeks talking to people about tech and some of the headwinds approaching – thought it’d be appropriate to share my thoughts.

Everything is getting expensive. We know this. Prices of essentials (food, energy, etc…) are increasing. With this in mind, it’s good to do a review of your technology landscape.

What devices do you have/own – and what do you use.

Now, usually… we’d have our phone, maybe a tablet (iPad or an Android version), and some more. It’s that ‘some more’ that we need to focus on. Do we have old phones in the drawer that we don’t use?

Now would be a good time to have a clear out.

But remember… delete and reset the device! The last thing you want is something else having your information and data. Delete your profiles and information… then reset the device. Hard reset. Delete the device (factory reset) if you have the option.

The reason to have a look at what you own and what you use is because, devices have evolved so much – that one or two devices will do what several used to do.

I know this was rapidly increased a while back – but even today, some of our phones and devices are so good and have so much built in, it makes you think… do I need anything else?

We’ll see more of the above.

In fact, we’re seeing it now. New cars can be controlled from your phone. Home heating systems can be controlled from your phone.

What else do you think can be done from your from today (or in the next few years?)

So when you have the opportunity, summarise what you own and what you use. Then start to clear out. Sell devices or items you don’t use any more – invest that money you get to upgrade or have something newer that will last you a few extra years.