Efficiency – it’s what we all want, right?
From a customer perspective – we want a quick and easy process. We don’t want to waste time…
From a business owner perspective – where ever we can reduce cost, and save time – it’s only a good thing!
Unfortunately, I feel we don’t do enough of this Lean Thinking.
What does that mean, Bal?
Well – look at a process, understand the steps – and have a look how we can reduce the time from the moment the customer orders to the moment we’re paid.
Take the restaurant industry…
It was easy for the customer. Not having to carry cash. Just tap the machine or put in your 4 digit pin and done.
There’s now – as I’ve shared previously (available at Weatherspoons and many other restaurants), where you can order and pay via the app, whilst sitting at the table! That’s right – taking the whole process and making it even more ‘leaner’ using ‘digital’.
So now you don’t need people to take payments. You don’t need people to take orders. You just need people to bring out the food – and soon, you could have a few robots do that!
I appreciate, there’s some restaurants where the whole experience is based on the people working there… but then there’s times, where you just want to go in… order…. eat…. pay….. and go!
All industries should be doing this. Not ordering at tables…. but looking at the process… and looking at what digital tools are available to make it more efficient! – saving money and time!
And that’s the whole point of this blog of mine… to share experiences and highlight where this could be done.
It could be in the airline industry. It could be in the motor industry. There’s so many industries that can leverage the whole ‘digital enablement’. Have you looked at the processes that surround you recently?… not sure where or how to start?
Start by writing down in steps… what happens.
